If in the unlikely event you are unhappy with the quality of plants you receive then please contact us, providing a picture where possible, within 24 hours of receipt of goods. You have seven days in which to return your goods and any returns are at the customers expense and must reach us in good condition in the *original packaging. Due to the perish-ability of the goods, during the growing season i.e. April to September goods should be returned using a next day delivery service. We will not accept goods returned damaged because of inadequate packaging.