Mail Order News

LARCH COTTAGE MAIL ORDER NEWS 
ADDITIONAL 2.5% CHARGE FOR CREDIT CARD USERS

! As of the 29th March 2017 there will be an additional 2.5% charge of the total transaction for paying by credit cardWe do apologise for this but the increase in bank charges have made this charge unavoidable. Debit cards are not affected 

! There is a minimum Plant order of £19.99 value for any mail-order delivery - excluding carriage

! We offer a boxed mail order service as well as pallet delivery and also operate a click and collect service if you are visiting the nursery

1)    PALLETS ARE SENT THROUGHOUT THE YEAR ON A 3 DAY DELIVERY SERVICE

2)    WE OFFER A 'CLICK AND COLLECT' NURSERY SERVICE FOR THOSE ABLE TO VISIT US IN PERSON. 

3)    NO MONEY IS TAKEN UNTIL THE DAY OF DESPATCH  

4)   WE RESERVE PLANTS FOR UP TO 2 WEEKS

5)   TO SEE A COPY OF OUR TERMS AND CONDITIONS PLEASE  click here

6)   TO SEE A GUIDE TO OUR POTSIZES CLICK HERE 

6)   ALTHOUGH WE ARE HAPPY TO SEND ORDERS ABROAD PLEASE BE AWARE THAT THIS DOES TAKE US LONGER TO PROCESS AND ORGANISE AND IS ALSO MORE COSTLY THAN ORDERS TO THE UK.

Orders are accompanied by a customer feedback card so we can gauge just how successful our mail order department is. As our Mail Order manager says: “We endeavour to give a really good service all-round, so people are happy not only with the goods they receive but the way they have been dealt with by my department.  I believe people are more likely to re-order if they have been dealt with in an efficient, friendly manner.”
If you have any queries please email: gail@larchcottage.co.uk  

Why buy from Larch Cottage Nurseries?

LARCH COTTAGE SUPPLIES QUALITY, NURSERY SIZED,
HARDY PLANTS GROWN IN THE FROZEN NORTH

WE SUPPLY NURSERY SIZE PLANTS: We supply good quality nursery size plants –like those that you would see on display in our garden centre and unlike the majority of our competitors who supply plug plants. Perennials are normally supplied in 2 litre pots and shrubs start in 3 litres upwards.

OUR PRICES: We price our plants fairly 

OUR GEOGRAPHICAL LOCATION: Our plants are grown on site - without heat, here in the 'frozen North' and therefore are hardened to most areas of the British Isles. 

OUR PERSONAL SERVICE: Each order is dealt with on an individual basis and care is taken to provide our clients with as much information as possible, we are happy to photograph individual plants upon request.

DISTRIBUTION: We send out via a pallet delivery service  throughout the UK and Europe. 

ORDER AND COLLECTION SERVICE: To avoid the carriage costs we are able to take orders and reserve plants for up to 2 weeks. You can pay for your order on collection. 

REPEAT ORDERS: We have a high percentage of repeat orders – this speaks for itself

TESTIMONIALS 

Dear Chaps
My plants have arrived and are magnificent, Thank you.
I am so impressed with your plants and customer service and I am very grateful thank you.
Helen, love the salvia Indigo!!!!
You're all great, thanks again x
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This is just to let you know that my order arrived safely and as usual, the plants look your usual excellent quality. Thank you for holding the order and adding the extra plant, it is already in the ground! 

It is a good thing I don't live closer or you would never get rid of me!
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'Thank you very much. The plants arrived here on Monday morning in a superb condition - they are absolutely beautiful !

I will visit your website soon again ...'
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 ‘Arrived on Friday and the plants were all fine and travelled without any damage. You have a superb selection.'
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'Absolutely delighted, wonderful plants arrived in perfect condition and of dream quality .. .many,many thanks. 

 ps... my next order is forming up nicely, like the Terminator  I'll be back.....'
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Good morning - my plants arrived at 9.30 this morning, having only confirmed the order late yesterday afternoon - amazingly brilliant service, thank you so much!  The plants look in fine condition, so here's hoping they will thrive.
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Just to let you know that the Acer Aoyagi arrived here early Wednesday morning having been despatched on Tuesday. The Acer was well protected and had not dropped one leaf. I planted the Acer out in the garden yesterday and staked it very well so the current wind is not moving it. It already looks good and fresh.
As always, thank you for all your help. It is very likely I will be in touch in the future.
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Hi, the plants arrived yesterday safe and sound. Thankyou so much for your patience with sorting it all out for me.
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Fabulous service, choice plants and superb catalogue!
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On phoning to check plant availability before ordering, a helpful member of staff answered my questions about the plants, and where necessary checked and phoned me back. Thankyou!
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Our plants arrived this morning, all in good condition, thank you. Hopefully they will now grow well and look as good as they do on your website !! We are very happy with them and thanks for your efficient service and keeping us in touch with the processing of our order.  

 

 

 



 

 

 

 

 

 

 

 

 

 

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